OurNet Health Services is a provider of primary care services to NHS patients in Walsall. Established in 2019 with the support of GPs in Walsall, we aim to deliver excellent care to patients when they need it most.
Our organisation strives to be the best it possibly can. We want to deliver exceptional levels of service and seek feedback to highlight any shortcomings in order to respond and continually improve.
We endeavour to treat all our service users with dignity, respect and honesty. We seek to involve patients, families and carers in decision making and encourage them to take responsibility for their own health.
Patient Centred & Responsive Care
We strive to deliver care which is tailored to the specific and changing needs of the patients and service users we see. We recognise that patients are individuals with different expectations and priorities and we are committed to delivering services which can meet these. We are proactive in responding to change and identifying unmet needs.
We treat people, not illnesses. This means that we are equally interested in the physical, psychological and social aspects of patients’ care. We understand the importance of placing a patient’s medical problem into its psychosocial context and the importance of providing support to carers.
Walsall Extended Access Service
The Walsall Extended Access Service is designed to allow patients increased access to primary care appointments during the evenings, weekends and bank holidays when GP practices may be closed…
On occasion, Walsall GP practices may decide to ask OurNet to support the practice with caring for its patients when it is closed for events such as protected learning time. On such occasions patients will be asked to call OurNet to access core practice services…
OurNet Health Services provide, administration, management and finance support to the seven Walsall PCNs and their practices. We currently employ over 50 members of Additional Roles Reimbursment staff…